Services · Support · Co-Managed IT
Support Services
Co-Managed IT (COMIT)
Extra capacity for your IT team, without adding headcount.
Your IT team is stretched between keeping everyone working and the projects that move the business forward. We take on the part that's holding them back, so they can focus on what matters most.
Sound familiar?
Your IT team can't do strategy and answer every call.
"We never get to the projects"
Password resets and printer problems eat the day, and the important work keeps getting pushed back.
"We can't justify another hire"
You need more hands, but not a full-time salary, recruitment and training.
"Out of hours is a worry"
When something goes wrong at night or at the weekend, it lands on whoever picks up the phone.
"We need specialist skills, sometimes"
Complex network or server issues need expertise your team doesn't use every day.
Two ways to work with us
Pick the half you'd like us to carry.
Both options plug into your team's way of working and give you full visibility through our ticketing system.
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COMIT Helpdesk
We take your users' calls and emails, so your team stops being interrupted.
- First and second-line support
- Desktop and server support, software installs and setup
- Network troubleshooting, including dealing with third parties
- 24/7 helpdesk available
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COMIT NOC
Your team keeps the helpdesk. We proactively look after the infrastructure behind it.
- Proactive network management and issue resolution
- Patching, backups and security management
- Performance tuning and maintenance routines
- Software rollouts and hardware lifecycle management
Questions we often get asked
Will you replace our IT team?
No. COMIT is designed to work alongside your team, not instead of it. You stay in control, and we take on the work you choose to hand over.
Can we start with one option and add the other?
Yes. You can start with one and add the other whenever you're ready.
Are your engineers certified?
Yes. Our engineers hold a range of certifications covering general IT support, Windows and networking. Technology is always changing and so are our certifications, so get in touch if you need something specific.
Give your IT team room to breathe.
Book a 15-Minute Chat and we'll talk through where your team is stretched and how we'd fit in.