Dear Business Owner,
Thanks jumping on a 15 minute video call and describing the pain you’re feeling with your Technology at the moment, we’ve taken a look at all of the things you have told us about and feel one of our Support Subscriptions would be a really good fit. We’ve given you a few details of how we approach things to get a sense of who we are, if our approach is something that sounds would benefit your business then we’d love to arrange a further discussion.
These are statements we took from our initial call:
“Our current IT support company is great at fixing things when they break but often they are very busy and can’t get to us for a few days sometimes leaving the team member unable to work”
We like to tackle this in two different ways, firstly we believe that the majority of problems people face with their technology can be avoided, you get your car serviced regularly to avoid expensive repair bills, that’s exactly how we operate, we perform a lot of routine maintenance behind the scenes so your technology is always running as well as it can.
Secondly, things will go wrong with technology, and when that happens we’ve got a team ready to take the call or reply to your email (check out the About Us page to get a look at us!). The team will get to know exactly how your technology is setup resulting in quicker fixes and what’s more we offer guaranteed response times to your issues, or we’ll credit your account.
“We aren’t big enough to take on a full time Techie but not having one causes a lot of frustration and downtime for my team”
The beauty of partnering with us is that we have a team of friendly professionals who have a wide range of technical skills and know how to manage and maintain your technology. No more having to build up a team yourself, worrying about holiday cover or finding it hard to find good talent, we have it covered.
“We hear a lot about the dangers and threats online but don’t know where to begin to protect ourselves”
Don’t worry, your not alone! You’ve taken the right first step which is to contact a partner who knows about this and has the skills and resources to put the right measures in that will help protect you. We do a discovery piece of work that will highlight any weaknesses you may have and then come up with a plan to mitigate them.
“We’ve brought Microsoft 365 licenses and it’s great for email, storing documents and video calls, but we don’t understand what all the other things we could do with it are”
Quite often the cost of the licenses are more than justified just for these core features, but there is so much more it can do, did you know you can setup an Intranet? A central place for keeping you whole team updated with what’s going on in your business no matter where they are. It can even be your phone system with voicemail, call transfers, video conferencing, call attendants and much more, but best of all it will work anywhere and on most devices.
To help our partners get the most out of their Microsoft 365 environment we offer easily digestible bite sized training videos to up-skill your team and make them more confident with the platform, we also do in person training and have regular webinar and lunch-and-learn style training events.
We also have people who can do development work on the platform, whether you need to take your Excel spreadsheets to the next level, create an App for people to fill out timesheets or even automate those repetitive tasks that take so much of your teams time, we can help.
“Our approach to Technology has been a bit haphazard, we have multiple systems that seem to do the same thing, unexpected costs always seem to crop up and things still don’t seem to perform how we want”
We can help bring order to the chaos, if you haven’t got a dedicated IT team then things like this can easily occur, even with an IT team it often happens when the day-to-day nature of support makes it difficult to get out of a reactive mindset. We’ve also seen too many times that an inexperienced IT support person is expected develop an IT strategy and control a budget.
We believe in being a true partner, we will assign you a senior member of our team who will get to know your business through regular conversations and structured TBR’s (Technical Business Reviews), working with your senior team we’ll develop a Technology strategy that aligns with your business, not only will this give you a clear idea of what’s coming up but you’ll also learn about Technology developments that help propel your business.
“What’s next?”
This has just been a taster of what we can do for you, we’d love to schedule a more in depth conversation with your senior team to go into more of the detail, we can do this either by a video call or even better would be face to face (that way we can bring doughnuts!)
Speak soon
Vince